Faq – K&K Car Rental

Frequently Asked Questions

Your guide to rentals, bookings, and services

What Is Your Fuel Policy?

Vehicles must be returned with the same fuel level provided during pickup. Additional charges may apply if the fuel level is lower.

What Are the Driver Age Requirements?

Drivers must generally be between 23 and 75 years old with a valid driving license.

Can P-License Holders Rent a Vehicle?

Unfortunately, drivers with a probationary (P) license are not eligible to rent.

What Are Your Business Hours?

Our operating hours are from 8:30 AM to 6:00 PM daily.

Can More Than One Person Drive the Car?

Yes, additional drivers can be registered upon request and approval.

What Payment Methods Do You Accept?

We accept major credit and debit cards, as well as selected online payment methods.

Is K&K Car Rental a Registered Company?

Yes, we operate as a fully registered and licensed car rental provider in Malaysia.

Can I Make Payment Without a PayPal Account?

Yes, guest checkout options are available for online payments.

Are Your Cars Covered by Insurance?

Yes, all rental vehicles come with basic insurance coverage.

Can I Reduce the Insurance Excess?

Yes, optional coverage plans are available to help reduce your liability amount.

Is Smoking or Eating Strong-Smelling Food Allowed?

Smoking and carrying items with strong odors such as durian are not permitted inside the vehicle.

What Is Your Cancellation Policy?

Cancellations made within 48 hours of the pickup time may not be eligible for a refund.

Do Foreign Drivers Need an International Driving Permit?

Some foreign drivers may be required to present an International Driving Permit together with their original license.

Is Advance Payment Required?

Yes, a booking payment is needed to confirm your reservation.

Is There a Daily Mileage Limit?

Certain vehicle packages may include a daily mileage limit. Extra charges may apply for exceeding it.

When Will My Security Deposit Be Returned?

Refunds are usually processed after the vehicle inspection and may take several working days depending on the payment method.

Can I Make a Last-Minute Booking?

Urgent bookings are subject to vehicle availability and confirmation.

Can I Cancel My Booking at the Last Minute?

Last-minute cancellations may incur cancellation charges depending on the timing.

Do I Need to Bring My Original Driving License?

Yes, renters must present a valid physical driving license during vehicle collection.

Do You Accept Digital Driving Licenses?

K&K Car Rental